To the Help/Doc 2.0 Future… and Beyond!
April 27, 2011Scott Abel, known as The Content Wrangler in technical communication circles, published a fantastic piece in April’s Intercom called The Future of Technical Communication is Socially Enabled: Understanding the Help 2.0 Revolution. I read the article, nodding in violent agreement at each point Scott made. Last month, I presented a similar vision to my colleagues except I called mine Doc 2.0. Surprisingly, the feedback I received from that event is trending toward push-back rather than acceptance. “I’m busy just writing the content. How will I find the time to learn new technologies, deliver content in new formats, or keep up with all that tweeting?”
Scott promises to address the skills we’ll all need to succeed in a Help 2.0 socially enabled world in a later issue of Intercom. But I wonder if we can give him some first-hand accounts now – what are YOU doing to stay on top of this emerging trend? Do you agree with us – is a socially enabled Help site the future of tech comm? How do you change the minds of those who (still) think PDFs are just fine?
